Returns Policy

RETURNS POLICY

Our Returns Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.

 

Returns & Refunds 

Returns/Exchanges - Unfortunately, we cannot accept returns or exchanges due to the nature of our goods.

Refunds - If you have not yet received your tracking number, we can offer a refund for change of mind. 

 

DAMAGED OR FAULTY PRODUCTS

If your goods have arrived damaged or faulty, please contact us immediately at hello@simoraskincare.com.au with your name and order information so we can try and resolve the problem as soon as possible !