Shipping Policy

Shipping Policy

Once you receive your confirmation email, please check your address is correct. If your address is incorrect please email hello@simoraskincare.com.au as soon as possible and we will try to make the necessary changes. We cannot change the address once the tracking number has been issued.

All orders are shipped with Australia Post and a tracking number will be emailed to you when your order has been fulfilled. 

Your orders will be dispatched and posted within two business days. Once dispatched, shipping time will vary depending on the type of shipping selected.

 

Standard Shipping

All orders are sent with FREE standard shipping, unless you select Express Shipping. Standard shipping parcels are sent via Australia Post. Standard shipping takes 3-6 business days from the date of dispatch or as advised by Australia Post.

Express Shipping

Express shipping is charged at a flat rate of $10 and parcels are sent via Australia Post Express. Express shipping takes 1-3 business days from the date of dispatch or as advised by Australia Post.

 

Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post  will return to sender if you do not make these details clear. We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of $20.

 

Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.